I feel like the average person has gone to a shopping mall, I also know that the average shopper at the mall has at one point in time or the other asked for directions, the process of finding the aisle with what you want to buy is quite daunting for those who are visiting a particular shopping mall for the first time. You may not know it but a software solution is averagely more complex and confusing than a typical shopping mall, the reason why the average netizen isn't a victim of the labyrinth nature of a software solution is as a result of something we call workflow.
WORKFLOW MAKES DIGITAL PLATFORMS ERGONOMIC
Workflow is a kind of streamlined process that makes the process of using software solutions seamless in that resources are presented in a procedural way such that you're virtually handheld while making use of the software solution. There's a reason why some platforms use introductory videos and tips to help you out, other platforms invest in UI/UX such that everything you need is available in the order you need them. The fact that you don't need much support in using Hashnode is because the team was intentional about making Hashnode ergonomical.
Another example of workflow is your registration process. When trying to register on a platform, you're usually guided in such a way that you need to complete step A before you can proceed to step B, failure to complete step A will mean you can't move to step B. By itself, workflow secures a platform because there are some who are able to skip due process because they have some technical skill ( Broken Access Control ). With properly workflow, everyone has to join the queue. It's hard to appreciate workflow till you use a platform without proper workflow.